Terms of Use
This User Agreement ("Agreement") is an electronic agreement between you ("You", "User") and UAB Globopay ("Lithuania", "we"), registered at J. Savickio Str. 4-7, Vilnius. 01108, Lithuania, and regulated by Financial Crimes Investigation Service under the Ministry of the interior of the Republic of Lithuania (Reg.№ 305996882) regarding your use of our mobile application, the Platform, or any related application programming interfaces (API).
For the purposes of this Agreement, UAB Globopay duly registered and operated under the laws of Lithuania manages the software package and provides the Service for the purchase of a virtual asset, custodial storage of an asset, execution of instructions from the owners of an asset to move it, a service for selling a virtual asset and receiving it.
This Agreement is deemed to be accepted by you subject to the following conditions:
Account — a pair of private and public keys, which stores a digital expression of the value or contractual rights. (Account of a specific name of the cryptocurrency) Custodial storage of cryptocurrency implies the transfer of a private key from the account to another person (Wallet), in order to save it and the right to create transactions Wallet — a program that provides access to accounts. The wallet can give access to several accounts and support work with them. The wallet program does not “store cryptocurrency in itself” in the form of some data, but is able to communicate with the blockchain (display account information, form transactions or search for information in the blockchain). Cryptocurrency, Virtual Currency, Virtual Asset — a cryptographically secured digital expression of value or contractual rights that uses distributed ledger technology and can be transmitted, stored and displayed electronically. User — any Person who is registered in the Wallet program and has agreed to the terms and conditions of this Agreement. Authorization of the User — the implementation by the User of a certain set of actions in order to identify the registered User for subsequent use of the functionality of the Wallet program. Privacy Policy — the rules for collecting, storing, distributing and protecting the User's Personal Data received by the Wallet program, which is an integral part of the Agreement.
In accordance with this Agreement, the Wallet provides the Users with the following services:
The provision of the Services is associated with certain collection and storage of information that is necessary to ensure the security of your virtual crypto assets. When we receive such information, we seek to secure the storage of such information and use several physical and electronic means to ensure this, including data encryption, verification of your identity ownership, and protection of all communications using industry-standard transport layer security. Even with all of these precautions, we cannot fully guarantee against access, disclosure, alteration or deletion of data as a result of events, including, but not limited to, hardware or software failure or unauthorized use.
Any information you provide us is transmitted solely at your own risk, but we will take all measures in accordance with our privacy policy to use the Wallet, you need to go through authorization, after which you will have access to a custodial account or several accounts for: viewing balances, receiving cryptocurrency and generating requests for cryptocurrency transactions, buying cryptocurrency, creating an order for selling cryptocurrency.
Each account will correspond to the name of the crypto coin and the blockchain - a network containing a database for recording successive blocks with a set of characteristics. These networks are maintained by independent third parties. We do not own, control or operate these networks and therefore cannot and do not guarantee that any transaction details you submit to us in an application will be confirmed and processed. You understand and acknowledge that we are not responsible for any errors or omissions you make in connection with any virtual currency transaction initiated through the Wallet. The wallet does not control any blockchain and does not have the ability to fulfill any cancellation or change requests.
The price of any Virtual Currency offered on our platform is determined in real time, based on prevailing market conditions at the time of the transaction. The applicable price will be displayed to the Customer prior to confirming the transaction. Customers are required to review and accept the price before proceeding.
Prices for Virtual Currencies are obtained from reputable cryptocurrency exchanges, market data providers, and liquidity partners.Globopay reserves the right to select and modify its reference price sources to ensure accuracy, reliability, and competitiveness.
All transactions involving Virtual Currencies are subject to costs and fees, which may include, but are not limited to, transaction fees, service charges, or network fees. A detailed breakdown of applicable fees and charges will be presented to the Customer prior to transaction confirmation. By proceeding with the transaction, the Customer acknowledges and accepts these charges.
Transactions on the Globopay platform may be conducted in various fiat currencies, including but not limited to EUR, USD, and GBP. The specific currency available for your transaction will be displayed during the payment process.
Virtual Currencies are inherently volatile and subject to significant price fluctuations. The value of your assets may decrease rapidly, and past performance is not indicative of future results.
Globopay does not guarantee the stability of Virtual Currency prices or the accuracy of reference prices. Customers assume all risks related to market conditions, liquidity, and potential losses.
It is the sole responsibility of the Customer (cardholder) to ensure compliance with all applicable laws and regulatory requirements in their country of residence. Globopay shall not be held liable for any transactions conducted in violation of such laws.
Globopay is committed to providing high-quality services and addressing any issues or concerns promptly.
Customers may file a complaint regarding the services offered by contacting our support team [email protected].
Complaints will be handled in accordance with Globopay's internal procedures, and Customers will be notified of the resolution within a reasonable timeframe.
The final price of the Virtual Currency, inclusive of any associated fees, will be explicitly stated before the transaction is executed.
By confirming the transaction, the Customer agrees to the stated price, acknowledges the associated risks, and accepts any applicable fees.
For further information or inquiries regarding pricing, fees, or risks, please contact [email protected]. [email protected].
Customers are solely responsible for ensuring that all Transactions involving Virtual Currencies comply with the legal and regulatory requirements applicable in their jurisdiction. Globopay shall not be held liable for any Transactions that violate the laws or regulations of the Customer's country of residence or any other relevant jurisdiction.
Customers are strongly advised to retain a copy of all Transaction records for their personal reference and compliance purposes. These records may include, but are not limited to payment confirmations, receipts, and other related documentation.
Maintaining such records is essential for resolving potential disputes, ensuring compliance with applicable laws, and for personal financial tracking.
Customers should familiarize themselves with the Merchant's policies and rules, which may govern Transactions involving Virtual Currencies, including terms related to refunds, cancellations, and other conditions.
A copy of the Merchant’s policies should be retained for future reference to ensure clarity and compliance with the terms of service agreed upon at the time of the Transaction.
Customers are encouraged to store all Transaction records, as well as Merchant policies and rules, in a secure and accessible location to protect their personal and financial information.
By proceeding with any Transaction involving Virtual Currencies through Globopay’s platform, the Customer acknowledges their responsibility to retain necessary records and to adhere to applicable laws, regulations, and Merchant policies.
For any questions or additional guidance regarding Transaction records or Merchant policies, please contact [email protected].
Customers may request the cancellation of a transaction or service under certain conditions, as specified by the applicable product or service terms. Cancellation requests must be submitted in writing via [email protected].
Cancellation requests are subject to review and approval by Globopay and may incur fees as outlined in our Fee Schedule.
Refunds are provided only in cases where the transaction has been determined to be unauthorized, erroneous, or in compliance with applicable laws and regulations. Customers requesting a refund must submit a formal claim, providing all relevant transaction details, including proof of payment, transaction ID, and reason for the refund request.
Refunds are processed back to the original payment method whenever possible. Refund timelines may vary depending on the financial institution and payment method.
For products purchased or services rendered via the Globopay platform, the return policy of the relevant merchant or service provider will apply. Globopay is not responsible for the return or services purchased through third-party merchants.
Customers must contact the respective merchant directly to initiate returns or exchanges. Globopay may assist in facilitating communication between the customer and the merchant where necessary.
Certain transactions, such as processing fees, currency conversion charges, or services already rendered, are non-refundable unless explicitly stated otherwise in the applicable terms.
Customers disputing a transaction or seeking a chargeback must notify Globopay immediately.
Chargebacks initiated without prior communication with Globopay may lead to account restrictions or additional fees.
All requests for cancellations, refunds, and returns are subject to Globopay's fraud prevention policies and compliance with applicable laws and regulations.
For further assistance, please contact our support team at [email protected].
At Globopay, the security of your payment card details is our top priority. We are committed to maintaining the highest standards of security to protect your sensitive financial information during its transmission and storage.
All payment card details are transmitted using industry-standard encryption protocols, including Secure Sockets Layer (SSL) and Transport Layer Security (TLS), to ensure that your data remains private and secure.
Cardholder data is encrypted at all stages of the transaction process to prevent unauthorized access or disclosure.
Globopay is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). This compliance ensures that we adhere to rigorous requirements for processing, transmitting, and storing payment card data.
All payment card transactions are processed through PCI DSS-certified payment gateways to enhance security further.
Globopay does not store full payment card details, such as the cardholder's primary account number (PAN), expiration date, or CVV, beyond the transaction's completion unless explicitly required and permitted under applicable laws and regulations.
Any stored data is encrypted and protected using advanced security technologies and access control mechanisms.
Globopay employs advanced fraud detection and monitoring systems to identify and prevent suspicious activities during transactions.
Customers may be required to provide additional verification or authentication to complete certain transactions as part of our fraud prevention efforts.
Customers are responsible for safeguarding their account credentials and ensuring that their devices and internet connections are secure when using Globopay’s platform.
If you suspect unauthorized access or fraudulent activity on your account, please notify us immediately at [email protected].
While Globopay takes all reasonable measures to secure payment card details, no system can be entirely foolproof. By using our services, you acknowledge and accept the inherent risks of transmitting sensitive information online.
For any questions regarding our security capabilities and policies, please contact our support team at [email protected].
By logging in to the Wallet, you represent and warrant that: - You have reached the age of legal capacity to enter into and be bound by a contract under the laws of your jurisdiction; - You are an individual or legal entity with full legal capacity and capacity and sufficient authority to enter into this Agreement; - Previously, you have not been banned or temporarily restricted from using our Wallet.
You are not: - a resident or citizen of one of the jurisdictions included in the high-risk group and other controlled jurisdictions in accordance with the definition (FATF), - a citizen of a jurisdiction that prohibits the use of Cryptocurrencies, - a national of a jurisdiction on the (EU) 2016/1675 list or UN Security Council sanctions list.
There may be other factors that will restrict Users from using all or part of the Wallet services. You are solely responsible for compliance with the relevant Laws in force in the territory of your residence (registration) and / or the territory of your stay, from which you use the Wallet. Wallet reserves the right to restrict or deny services if required by our AML/KYC Policy. If we find that you have violated this Agreement or other regulatory requirements, including but not limited to the Bank Secrecy Act, by engaging in money laundering or financing terrorist activities, we will take appropriate disciplinary action.
We may, in our sole discretion and at no cost to you, with or without prior notice, and at any time, change or discontinue, temporarily or permanently, any part of our Services, including authorization blocking, if, we know or reasonably suspect that the provision of one or multiple Services: - is fraudulent or associated with any criminal activity, - is money laundering or is involved in money laundering activities, or violates applicable law, or - you may not provide, upon request, documentation that is reasonably required to fulfill our obligations under applicable money laundering laws and regulations or otherwise to provide verification of your identity and/or sources of funding as required by our Policies.
You understand and agree that we have no control over, and are under no obligation to take any action with respect to: - failures, errors or delays in the processing of Virtual Currency that may occur when using the Wallet; - the risk of failure of hardware, software and Internet connections; - the risk of introducing or detecting malicious software; - the risk that third parties may gain unauthorized access to the information stored in your Wallet; - the risk of unknown vulnerabilities or unforeseen changes in networks.
We make no representations regarding any Third Party Content contained in or available through our Services. Any other terms, conditions, warranties or representations related to such content are solely between you and such organizations and/or individuals.
We are not responsible for any delay, disruption or interruption of service that results directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to: any delay or failure due to any act of God , act of civil or military authorities, act of terrorism, civil unrest, war, strike or other industrial dispute, fire, interruption of telecommunications and Internet services or network provider services, equipment and / or software failure, other disaster or any other incident that is beyond our reasonable control and does not affect the validity and enforceability of any remaining provisions.
You agree that we may assign any of our rights and/or transfer, subcontract or delegate any of our obligations under these Terms. Your agreement to these Terms is personal to you and you may not transfer or assign it to any third party.
This Agreement sets forth the entire understanding and agreement with respect to the subject matter of this Agreement, except as provided above, any changes to this Agreement must be made in writing and must be signed by both parties.
This Agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this Agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with Lithuanian law without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any other jurisdiction.
Registered in the Register of Legal Entities as a virtual currency exchange operator or a virtual currency deposit fund operator and regulated by Financial Crime Investigation Service under the Interior of the Republic of Lithuania.
The website (globopay.eu) is owned and operated by UAB "Globopay", Vilnius, J. Savickio Str. 4-7